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RETURNS AND CLAIMS

Report a problem

Misprint, defect, damage in transit, or a wrong or missing item? Tell us within 14 days of delivery and we will make it right. Custom decorated items are final sale for a change of mind.

Your order number is in your confirmation email (it starts with POP-). Enter the ZIP code from your shipping or billing address.

Before you send
  • Custom printed and embroidered items are made for you, so they are final sale for a change of mind or a size swap.
  • If we got something wrong (a misprint, a defect, damage in transit, or a wrong or missing item) we will reprint, replace or refund the affected pieces.
  • Problems need to be reported within 14 days of delivery.
  • Please do not wash, wear or alter affected items until we have sorted it out. If we need them back, we email a prepaid return label.