Question 1

How long does an order take?

Accepted Answer

Turnaround depends on the product and quantity. After you approve your proof, most orders are produced and shipped promptly — we confirm timing on every order.

Question 2

Do you offer free shipping?

Accepted Answer

Yes. Orders of $99 or more qualify for free standard shipping to any US address, Alaska and Hawaii included.

Question 3

Is there a discount for first orders?

Accepted Answer

Yes — use code PRINT15 at checkout for 15% off your first order.

Question 4

Will I receive a tracking number?

Accepted Answer

Yes. A tracking number is emailed as soon as your order ships.

Question 5

What file formats do you accept?

Accepted Answer

Vector files (AI, EPS, PDF, SVG) are ideal. High-resolution PNG/JPG/TIFF (300 DPI) also work well. Send what you have and we’ll let you know if anything needs cleanup.

Question 6

Will I see my design before it prints?

Accepted Answer

Always. We send a free digital proof showing your artwork on the actual garment. Nothing goes to press until you approve it.

Question 7

Can you help design or clean up my art?

Accepted Answer

Yes. Send a logo, sketch or idea and our team will help get it print-ready.

Question 8

What decoration methods do you offer?

Accepted Answer

Screen printing, direct-to-garment (DTG), direct-to-film (DTF) transfers and embroidery, plus fully sublimated team jerseys. We’ll recommend the best fit for your design and quantity.

Question 9

What garments can I choose from?

Accepted Answer

T-shirts, hoodies and sweatshirts, polos, caps and truckers, and bags — from brands like Bella+Canvas, Gildan, Next Level, Adidas, Richardson and more.

Question 10

Do you have minimums?

Accepted Answer

It depends on the decoration method. Screen printing is most economical in volume; DTG and embroidery work great for small quantities. Ask us for the best option.

Question 11

What’s your return policy on custom items?

Accepted Answer

Because custom-printed items are made to order with your artwork, they can’t be restocked. If there’s a defect or a misprint on our end, we’ll make it right with a reprint or refund.

Question 12

What if a garment is defective?

Accepted Answer

Contact us with your order number and photos and we’ll sort out a reprint or refund promptly.

Question 13

How do I start a claim?

Accepted Answer

Email support with your order number and a description of the issue — we respond within 1 business day.

Help & FAQ

Something wrong with your order?

Reach our support team directly.